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Privacy Policy

Effective Date: 8 February, 2025

At That Pilates Place, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our studio, website, booking system, and marketing platforms.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number
• Booking Details: Class registrations, attendance, and membership type
• Payment Information: When you make a purchase or book a service, your payment information is processed and securely stored by our third-party booking and payment platform, Arketa. That Pilates Place does not have access to your full credit card details. Arketa uses industry-standard encryption and is PCI-compliant to ensure your payment information is protected. For more information, you can refer to Arketa’s Privacy Policy and security practices.
• Marketing Preferences: How you engage with our emails, ads, or lead forms
• Health Information: Provided voluntarily to help instructors tailor sessions for safety and effectiveness

2. How We Use Your Information

We use your information to:

• Book and manage your classes and memberships
• Communicate with you about schedules, events, promotions, and challenges
• Personalize your experience and track challenge participation
• Improve our services and studio offerings
• Comply with legal obligations and studio policies
  
  

3. How We Share Your Information

We do not sell or rent your personal information. We may share your data only with:

• Trusted service providers (e.g. Stripe, Mailchimp, Meta) for booking, payments, and email communications
• Legal authorities if required by law or to protect our rights and safety

4. Marketing Communications
With your consent, we may send you emails or texts about upcoming classes, events, and offers. You can unsubscribe at any time using the link in our emails or by contacting us directly.

5. Data Security

We implement industry-standard measures to protect your data from unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we encourage you to take precautions on your end as well.

6. Your Rights

You may request to:

• Access or correct your personal information
• Delete your data (subject to legal and operational limits)
• Withdraw consent for marketing communications at any time

To make a request, email us at: admin@thatpilatesplace.com.au

7. Cookies and Tracking

Our website and ads may use cookies and tracking tools to improve user experience and monitor engagement. You can disable cookies via your browser settings.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with a revised effective date.

9. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

That Pilates Place
Email: admin@thatpilatesplace.com.au
Phone: 0457 246 654
Address: Suite 3.02, 3 Fordham Way Oran Park NSW 2570